Frequently Asked Questions
Title

Where do I find my order number?

You can find your order number at the top of the email confirmation. It will also be in the shipping email.

How long does it take for an order to ship?

As we ramp up, we are currently shipping on Mondays and Wednesdays. If you order on another day, the order will wait until the following Monday or Wednesday to be shipped. 

 

We are sorry for the delay-we are moving as quickly as we can.  

Only some of what I ordered arrived—why is that?

Well, it most likely means that one of your items is backordered and we will ship it soon. It could also mean we made a mistake. Either way, send us an email with your name and order number and we will figure it out quickly.

Why is the cost of shipping so high?

That is what UPS, DHL and the U.S. Postal Service are charging right now given our volume. We do not mark up these charges at all. We do recommend (though we know it serves us well), that you order more than one item, because the shipping costs for a single item can frequently be the same as the multiple items. 

 

Our shipping costs are calculated by weight and size. We do not add any handling fees.  We offer free shipping on orders over $75.

Do you ship outside the United States?

Yes, we do. Please be aware that international shipping costs are higher due to shipping fees, tariffs, and import taxes.

What does 'single origin' mean? Where does your salt come from?

'Single origin' means all our salt comes from a single place: our family farm on Imjado, a beautiful island off the southwestern coast of Korea. Our family has operated this farm for four generations.

Are Josu products gluten-free?

Currently, none of our products contain gluten. However, they are not certified gluten-free, as some ingredients may be processed in facilities that handle gluten-containing products.

Are Josu products kosher?

None of our salt blends contain meat or dairy products, and are not certified as kosher nor is the equipment that makes them.  

Is the salt iodized?

We do not add iodine to our salt; it is 100% pure sea salt.

Where is your salt packaged?

Our salt is blended and packaged at a commercial kitchen in beautiful Alameda, CA.

Thank You for Choosing Josu!

If you need a question answered that’s not included here, send a note to parker@josu.co and we will get right on it.