Shipping & Returns

HOW ARE YOUR PACKAGES SHIPPED? 

All orders are shipped via UPS, DHL and US Postal Service. We ship nationwide and worldwide.  Please confirm your country is listed in the checkout process before placing an order. 

HOW LONG DOES DELIVERY TAKE? 

Orders are shipped within 2 business days. Shipping typically takes 2-5 business days for orders in the continental US and longer for international deliveries. A confirmation email would be sent after an order is placed and another email with a tracking number sent as soon as your item ships. You can see your shipment ETA using the tracking number. Please allow 24 hours for the tracking number to be activated. If we anticipate a delay in your order shipment due to holidays or other reasons, we will notify you promptly. 

HOW MUCH IS SHIPPING? 

We offer free shipping within the US for all orders above $75.  Shipping costs vary from $3-4 for smaller packages and $8 to $12 for larger packages depending on your location. Shipping will be calculated at checkout. 

International shipping depends on the country and will  be calculated and displayed at checkout. You will be responsible for all import duties, taxes or customs incurred on shipping. Josu has no control over custom, duties and taxes placed by the country your order is being shipped to. These costs vary by country, please contact your local custom office to confirm the details of the charges, if any. 

WHAT IS YOUR RETURN POLICY? 

We don’t accept returns on our products because they are edible items. 

If orders don’t get delivered within 10 business days of shipping confirmation, please contact us at  parker@josu.co with details of your order so it can be sorted swiftly. 

If orders are damaged upon arrival, please contact us at parker@josu.co immediately with order details and a photo proof of item condition. We try our best to sort out damages on a case-by-case basis. 

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